All Steely products come with a lifetime warranty covering defects in materials and workmanship.
Our warranty covers defects in materials and workmanship for the lifetime of the product for the original owner.
We will repair or replace defective products at our discretion. Most repairs are completed within 2-3 weeks.
Submit a warranty claim online with photos. Most claims are reviewed and approved within 5-7 business days.
Every Steely product undergoes rigorous testing and quality control before shipping to ensure it meets our standards.
Email warranty@steely.com with your order number, clear photos of the damage, and a detailed description of the issue. Include multiple angles of the defect.
Our warranty team will review your claim within 5-7 business days. We may request additional information or photos if needed to properly assess the damage.
If approved, we will provide shipping instructions and a prepaid return label (for domestic claims). You will be notified if the product will be repaired or replaced.
Pack your item securely in a box (keep it for the replacement) and ship it to our warranty center using the provided label. We recommend removing all personal items.
Once we receive your item, we will repair or replace it within 2-3 weeks. You will receive a shipping notification when your product is on its way back.
The warranty is valid only for the original purchaser and is non-transferable. Proof of purchase (order confirmation, receipt, or invoice) is required for all warranty claims.
Steely reserves the right to inspect all returned products to verify warranty claims. Products deemed to have damage from misuse, abuse, or normal wear will not be covered under warranty.
Steely will determine, at its sole discretion, whether to repair or replace a defective product. If the exact product is no longer available, we may substitute it with a product of equal or greater value.
Steely will provide a prepaid return label for approved domestic warranty claims. International customers are responsible for return shipping costs. We will cover the cost of shipping the repaired or replacement product back to you.
This warranty does not cover incidental or consequential damages, including lost profits, lost savings, or other special, incidental, or consequential damages arising out of the use or inability to use the product.
This warranty gives you specific legal rights, and you may have other rights that vary from jurisdiction to jurisdiction. Some areas do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
Our warranty lasts for the lifetime of the product for the original owner. This means as long as you own the bag, we will repair or replace it if there is a defect in materials or workmanship.
Yes, proof of purchase is required for warranty claims. This can be your order confirmation email, receipt, or invoice. If you purchased from our website, we can look up your order in our system.
If your product is no longer available, we will replace it with a current product of equal or greater value. We will work with you to find the best alternative.
No, damage caused by airlines or baggage handlers is not covered under our warranty. We recommend filing a claim with the airline immediately if your bag is damaged during air travel, as airlines are responsible for such damage.
Products purchased from authorized retailers are covered under warranty. However, we cannot warranty products purchased from unauthorized sellers or third-party marketplaces, as we cannot verify their authenticity.
Yes! We offer out-of-warranty repair services for a fee. Contact our warranty team with photos and a description of the damage for a repair quote. Turnaround time is typically 2-3 weeks.
Even if your bag is not covered under warranty, we can still help! We offer repair services for a fee.
Turnaround time: 2-3 weeks
Our warranty team is here to help. Email us with your order details and photos of the issue.